Ranbaxy Nigeria: Business Executive (Lagos)
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Executive
BRAND EXECUTIVE (Lagos)
Duties and Responsibilities
• Responsible for achievement of high market share of the brand by well defined marketing plan
• Strategy for launching of new products sustained drive in other to meet up competitive edge.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 2-3years experience in a similar role in a pharmaceutical company.
• Must possess a valid driving license
• Reporting to Marketing Manager
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Sunday, November 21, 2010
Ranbaxy Job Vacancies
Ranbaxy: Business Development Manager
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Development Manager
BUSINESS DEVELOPMENT MANAGER (Lagos)
Duties and Responsibilities
• You will develop existing and explore new business opportunities in any of the division.
• Understand competition, identify and take advantage of any business opportunities.
• Reporting to Controller Sales & Marketing.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 8 -10 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Business Development Manager
BUSINESS DEVELOPMENT MANAGER (Lagos)
Duties and Responsibilities
• You will develop existing and explore new business opportunities in any of the division.
• Understand competition, identify and take advantage of any business opportunities.
• Reporting to Controller Sales & Marketing.
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 8 -10 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy Recruitment 2010
Ranbaxy: Area / Regional Sales Manager
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Area Sales/Regional Sales Manager
AREA SALES/REGIONAL SALES MANAGER (All Over Nigeria)
Duties and Responsibilities
• Supervision/ coordination of Medical Sales Representative field activities.
• Organizing clinical activities and business strategies
• Understand competition, identify and take advantage of any business opportunities
• Reporting to the Business Development Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 4-5 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Ranbaxy is a leading multinational company in the Global Pharmaceutical Industry Worldwide. They are now recruiting for: Area Sales/Regional Sales Manager
AREA SALES/REGIONAL SALES MANAGER (All Over Nigeria)
Duties and Responsibilities
• Supervision/ coordination of Medical Sales Representative field activities.
• Organizing clinical activities and business strategies
• Understand competition, identify and take advantage of any business opportunities
• Reporting to the Business Development Manager
Qualification and Experience
• Bachelor of Pharmacy or any other Science discipline
• 4-5 years experience in a similar role in a pharmaceutical company (MBA is an added advantage)
• Must possess a valid driving license
Candidate must possess the virtues/attributes of enthusiasm, energy, creativity, drive, excellent communications and interpersonal skills.
Method of Application
Interested candidate who meet the above criteria only should send application for the position accompanied by current photocopies of credentials to: Sm.vacancy@ranbaxy.com
Or Drop credentials to:
Human Resources Manager
Ranbaxy Nigeria Limited
1st Floor Abimbola House, 24, Abimbola Street, lIasamaja
Isola, Lagos.
Deadline: 23rd November, 2010.
Thursday, November 11, 2010
MOP MARINE SERVICE COMPANY NIGERIA: JOB RECRUITMENT FOR CHARTERED ACCOUNTANT
VACANCIES
A marine services company in Porrt Harcourt requires the services of the following
- COMMERCIAL MANAGER
QUALIFICAION AND EXPERIENCE
First degree in any field of study, with a minimum of 8 years working experience, and must have worked in the Oil and Gas sector.
- HSC MANAGER
QUALIFICAION AND EXPERIENCE
First degree in any relevant field of study. Must be marine safety management system compliance, with a minimum of 6 years working experience and must have worked in Oil and Gas sector
- CHARTERED ACCOUNTANT
QUALIFICATION AND EXPERIENCE
Must be a Chartered Accountant with the Certificate of ACA or ACCA or FCA, with minimum working experience of 9 years in a reputable industry.
- OPERATIONS MANAGER
QUALIFICATION AND EXPERIENCE
A degree holder in any field of study with minimum of 6 years working experience.
NOTE:
Interested applicant should forward their application, CV and Certified Credentials to: ogelenye@mopmarine.com
within two weeks from the date of this publication.
A marine services company in Porrt Harcourt requires the services of the following
- COMMERCIAL MANAGER
QUALIFICAION AND EXPERIENCE
First degree in any field of study, with a minimum of 8 years working experience, and must have worked in the Oil and Gas sector.
- HSC MANAGER
QUALIFICAION AND EXPERIENCE
First degree in any relevant field of study. Must be marine safety management system compliance, with a minimum of 6 years working experience and must have worked in Oil and Gas sector
- CHARTERED ACCOUNTANT
QUALIFICATION AND EXPERIENCE
Must be a Chartered Accountant with the Certificate of ACA or ACCA or FCA, with minimum working experience of 9 years in a reputable industry.
- OPERATIONS MANAGER
QUALIFICATION AND EXPERIENCE
A degree holder in any field of study with minimum of 6 years working experience.
NOTE:
Interested applicant should forward their application, CV and Certified Credentials to: ogelenye@mopmarine.com
within two weeks from the date of this publication.
PLASTIC PRODUCTS MANUFACTURING CO: JOB VACANCY FOR PERSONNEL AND ADMIN. MANAGER
A leading Plastic Products Manufacturing Company, part of a large business Conglomerate desire to recruit following personnel for their plant in Sango Otta.
1. PERSONNEL AND ADMIN. MANAGER
- Graduate with specialization in HR
- Minimum 10-15 years working experience at similar level in a manufacturing unit.
- Should be well versed with all HR functions
- Should be competent to liaise with all Government agencies/ministries associated with a Manufacturing unit
2. QUALITY ASSURANCE MANAGER
- Bsc., HND
Minimum 10-15 years experience at senior level in similar function, preferably in a injection Molding Factory
- Should be well versed with all Quality management practices
3. QUALITY CONTROL SHIFT SUPERVISORS
- HND, OND
- Minimum 5 years of experience at similar positions in Plastic Industry
Interested candidates should send their Cv’s to jobsnigeria2010@gmail.com,
within 7 days.
1. PERSONNEL AND ADMIN. MANAGER
- Graduate with specialization in HR
- Minimum 10-15 years working experience at similar level in a manufacturing unit.
- Should be well versed with all HR functions
- Should be competent to liaise with all Government agencies/ministries associated with a Manufacturing unit
2. QUALITY ASSURANCE MANAGER
- Bsc., HND
Minimum 10-15 years experience at senior level in similar function, preferably in a injection Molding Factory
- Should be well versed with all Quality management practices
3. QUALITY CONTROL SHIFT SUPERVISORS
- HND, OND
- Minimum 5 years of experience at similar positions in Plastic Industry
Interested candidates should send their Cv’s to jobsnigeria2010@gmail.com,
within 7 days.
Federal Ministry of Environment Recruiting: Job Vacancy For MONITORING, EVALUATION OFFICERS AND PROJECT ASSISTANT
According to conservative POPs NIP estimate, UPOPs releases in Nigeria total approximately 5,400 g I-TEQ annually, with the bulk of these emissions originating from uncontrolled burning of a municipal waste, as well as from agricultural land clearing practices.
The Federal Ministry of Environment, United Nations Development Programme (UNDP) and Global Environment Facility (GEF) have put up a project in Nigeria to assist in the reduction of Unintended Persistent Organic Pollutants (UPOPs) from two different sources open burning of collected waste and open burning of uncollected waste. It is estimated that the total UPOPs releases from open burning of MAW in Nigeria is approximately 5,300 g 1- TEQ/a.
The aim of this FMoE/UNDP GEF UPOPs project is to lower the barriers for introducing non-burning waste management for MAW and demonstrate SAT /SEP approaches for wide replication throughout the country in view of this, the Federal Ministry of Environment is looking for professionals to fill the following positions:
PROJECT MANAGER AND TECHNICAL COORDINATOR (PMTC)
Qualifications
• University degree (preferably post-graduate degree) in environment management, chemicals or related fields;
• Knowledge of Result-based management and at least 7 years of experience in project management and implementation;
Description of Responsibilities
• Prepare and update project work plans, and submits these to the NPD and UNDP for clearance.
• Participate in quarterly work planning and progress reporting meetings with the NPD, PMU, and UNDP;
• Ensure that all agreements with implementing agencies are prepared, negotiated and agreed upon.
• Assume direct responsibility for managing the physical resources (e.g. office equipment, and furniture) provided to the project by UNDP.
MONITORING & EVALUATION OFFICERS (2 Position)
Qualifications
• University degree (preferably post-graduate degree) in environment management, chemicals or related fields;
• Knowledge of Result-based management and at least 5 years of experience in project management and implementation
Description of Responsibilities
• Working closely with other members of the project team, a participatory monitoring and evaluation system for the pilot States, local government and community levels involving a complete system of quantitative and qualitative surveys and reports (including baseline, mid-term and impact surveys).
• Assist with implementation of a programme planning, monitoring and evaluation system covering work planning, assessment of organizational performance (delivery of inputs, implementation of activities and achievement of outputs) and monitoring and review of indicators of development effectiveness. In this connection, assist with preparation of annual and quarterly progress reports and documentation for the mid-term review and project evaluation.
• Develop and maintain easily accessible/user friendly databases to record and analyze data on project performance and broader development indicators, for purposes of internal management, transparency and accountability vis-a-vis stakeholders, and evaluation and audit
PROJECT ACCOUNTANT
Qualification
• University degree in accounting, finance or related fields with at least 3 years experience.
• Solid experience of budgeting, planning and reporting on foreign funded projects; and experience with international auditing requirements.
Description of Responsibilities
• Prepare quarterly advance requests to get advance funds from UNDP in the format applicable.
• Assist the PM and NPD in project budget monitoring and project budget revision.
• Set up accounting system, including reporting forms and filling system for the project, in accordance with the project document and the NEX procedures;
• Maintain petty cash transactions. This includes writing of receipts, preparation of payment request form, receipt and disbursement of cash and clearance of advances;
• Prepare project financial reports and submit to PM and NPD for clearance and furnish to UNDP as required;
• Enter financial transactions into the computerised accounting system;
• Reconcile all balance sheet accounts and keep a file of all completed reconciliation;
PROJECT ASSISTANT
Qualifications
• University degree in the sciences and environmental management fields with at least 2 years experience
• Solid experience of budgeting, planning and reporting on foreign funded projects; and experience with international auditing requirements.
• Good organizational capacity;
Description of Responsibilities
• Provide assistance in the operational management of the project according to the project document and the NEX procedures.
• Undertake all preparation work for procurement of office equipment, stationeries and support facilities as required;
• Provide support in preparing project events, including workshops, meetings (monthly, quarterly and annual), study tours, trainings, etc., as required.
• Assist with preparation of TORs and contracts for consultants for project activities.
• Ensures administration and implementation of programme strategies, adapts processes and procedures focusing on achievement of the project results:
Method of Application
Qualified candidates should please submit resumes and cover letters quoting the relevant references for the vacancy on the top corner of the envelop to the address below.
The Director, Pollution Department
Federal Ministry of Environment, (Green Building)
444, Aguiyi Ironsi Way
Maitama, Abuja
Please note that only short listed candidates will be contacted.
Signed
Permanent Secretary
Federal Ministry of Environment
Abuja
Closing Date: 18th November, 2010.
The Federal Ministry of Environment, United Nations Development Programme (UNDP) and Global Environment Facility (GEF) have put up a project in Nigeria to assist in the reduction of Unintended Persistent Organic Pollutants (UPOPs) from two different sources open burning of collected waste and open burning of uncollected waste. It is estimated that the total UPOPs releases from open burning of MAW in Nigeria is approximately 5,300 g 1- TEQ/a.
The aim of this FMoE/UNDP GEF UPOPs project is to lower the barriers for introducing non-burning waste management for MAW and demonstrate SAT /SEP approaches for wide replication throughout the country in view of this, the Federal Ministry of Environment is looking for professionals to fill the following positions:
PROJECT MANAGER AND TECHNICAL COORDINATOR (PMTC)
Qualifications
• University degree (preferably post-graduate degree) in environment management, chemicals or related fields;
• Knowledge of Result-based management and at least 7 years of experience in project management and implementation;
Description of Responsibilities
• Prepare and update project work plans, and submits these to the NPD and UNDP for clearance.
• Participate in quarterly work planning and progress reporting meetings with the NPD, PMU, and UNDP;
• Ensure that all agreements with implementing agencies are prepared, negotiated and agreed upon.
• Assume direct responsibility for managing the physical resources (e.g. office equipment, and furniture) provided to the project by UNDP.
MONITORING & EVALUATION OFFICERS (2 Position)
Qualifications
• University degree (preferably post-graduate degree) in environment management, chemicals or related fields;
• Knowledge of Result-based management and at least 5 years of experience in project management and implementation
Description of Responsibilities
• Working closely with other members of the project team, a participatory monitoring and evaluation system for the pilot States, local government and community levels involving a complete system of quantitative and qualitative surveys and reports (including baseline, mid-term and impact surveys).
• Assist with implementation of a programme planning, monitoring and evaluation system covering work planning, assessment of organizational performance (delivery of inputs, implementation of activities and achievement of outputs) and monitoring and review of indicators of development effectiveness. In this connection, assist with preparation of annual and quarterly progress reports and documentation for the mid-term review and project evaluation.
• Develop and maintain easily accessible/user friendly databases to record and analyze data on project performance and broader development indicators, for purposes of internal management, transparency and accountability vis-a-vis stakeholders, and evaluation and audit
PROJECT ACCOUNTANT
Qualification
• University degree in accounting, finance or related fields with at least 3 years experience.
• Solid experience of budgeting, planning and reporting on foreign funded projects; and experience with international auditing requirements.
Description of Responsibilities
• Prepare quarterly advance requests to get advance funds from UNDP in the format applicable.
• Assist the PM and NPD in project budget monitoring and project budget revision.
• Set up accounting system, including reporting forms and filling system for the project, in accordance with the project document and the NEX procedures;
• Maintain petty cash transactions. This includes writing of receipts, preparation of payment request form, receipt and disbursement of cash and clearance of advances;
• Prepare project financial reports and submit to PM and NPD for clearance and furnish to UNDP as required;
• Enter financial transactions into the computerised accounting system;
• Reconcile all balance sheet accounts and keep a file of all completed reconciliation;
PROJECT ASSISTANT
Qualifications
• University degree in the sciences and environmental management fields with at least 2 years experience
• Solid experience of budgeting, planning and reporting on foreign funded projects; and experience with international auditing requirements.
• Good organizational capacity;
Description of Responsibilities
• Provide assistance in the operational management of the project according to the project document and the NEX procedures.
• Undertake all preparation work for procurement of office equipment, stationeries and support facilities as required;
• Provide support in preparing project events, including workshops, meetings (monthly, quarterly and annual), study tours, trainings, etc., as required.
• Assist with preparation of TORs and contracts for consultants for project activities.
• Ensures administration and implementation of programme strategies, adapts processes and procedures focusing on achievement of the project results:
Method of Application
Qualified candidates should please submit resumes and cover letters quoting the relevant references for the vacancy on the top corner of the envelop to the address below.
The Director, Pollution Department
Federal Ministry of Environment, (Green Building)
444, Aguiyi Ironsi Way
Maitama, Abuja
Please note that only short listed candidates will be contacted.
Signed
Permanent Secretary
Federal Ministry of Environment
Abuja
Closing Date: 18th November, 2010.
Sunday, November 7, 2010
MORTGAGE BANK JOB VACANCY FOR BANKING OPERATIONS
VACANCIES
A leading mortgage bank with Head Office in Abuja is interested in hiring suitably qualified middle-level manpower with relevant experiences in the following areas:
RISK MANAGEMENT
FINANCIAL CONTROL
BANKING OPERATIONS
CREDIT APRAICALS/MANAGEMENT
MINIMUM QUALIFICATION & EXPERIENCE
HND/B.SC in any of the Social Science or other relevant areas. Minimum of 2 years cognate experience in previous or present employment. Computer and analytical skills are are very important. Post-Graduate degree and relevant professional qualification will be added advantage
TO APPLY
Applications (with detailed CV and photocopies of certificates) indicating the areas should be sent within 14 days to the HR Officer at: job_seeker@ymail.com or thecareermanager@yahoo.com
Only shortlisted candidates will be invited for interview.
A leading mortgage bank with Head Office in Abuja is interested in hiring suitably qualified middle-level manpower with relevant experiences in the following areas:
RISK MANAGEMENT
FINANCIAL CONTROL
BANKING OPERATIONS
CREDIT APRAICALS/MANAGEMENT
MINIMUM QUALIFICATION & EXPERIENCE
HND/B.SC in any of the Social Science or other relevant areas. Minimum of 2 years cognate experience in previous or present employment. Computer and analytical skills are are very important. Post-Graduate degree and relevant professional qualification will be added advantage
TO APPLY
Applications (with detailed CV and photocopies of certificates) indicating the areas should be sent within 14 days to the HR Officer at: job_seeker@ymail.com or thecareermanager@yahoo.com
Only shortlisted candidates will be invited for interview.
DEINDE ODUNSANYA: JOB VACANCY FOR FINANCIAL CONSULTING, COMPANY ACCOUNTANTS
VACANCIES
Applications & Resumes are invited from interested candidates to fill vacancies in the following departments in our Lagos and Abuja offices and our client’s companies:
ASSURANCE (CODE: 001)
TAXATION ADVISORY (CODE: 002)
FINANCIAL CONSULTING (CODE: 003)
COMPANY ACCOUNTANTS (CODE: 004)
QUALIFICATION/REQUIREMENTS
001
Candidates must be experience in carrying out statutory Audits, reporting accountants and all aspects of financial due diligence
A minimum of 2.2 in Accounting or in related discipline from a reputable institution
ACA will be an added advantage
Must be well groomed in the use of computer and accounting software’s
With excellent communication and writing skills
And have knowledge of automated financial and accounting systems
002
Candidates must possess cognate experience in taxation related matters
And must be familiar with Nigerian Tax laws and the frailties therein
003
Candidates must possess excellent writing & verbal communication and interpersonal skills
And ability to analyze and process financial data and prepare financial reports, statements and projections
And knowledge of federal and sate financial regulations
He/she must be experience in strategic planning and execution
Due diligence
Business reviews and valutation and enterprise restructuring and rehabilitation
And must be willing to work withina flexible schedule
004
Candidates must possess a first degree in accounting (minimum of 2.2) or any other management related discipline with a minimum of 2.1
ACA will be an added advantage
Must be comp0uter literate and possess a good communication and writing skill
GENERAL REQUIREMENTS
Age between 25-36 yrs
Remuneration is very attractive
TO APPLY
Interested applicants should forward their applications & CV to resume@deindeodunsanya.com
Applicants for Abuja office must have a decent understanding of its terrain
NOTE: Only shortlisted candidates will be invited for interview.
Applications & Resumes are invited from interested candidates to fill vacancies in the following departments in our Lagos and Abuja offices and our client’s companies:
ASSURANCE (CODE: 001)
TAXATION ADVISORY (CODE: 002)
FINANCIAL CONSULTING (CODE: 003)
COMPANY ACCOUNTANTS (CODE: 004)
QUALIFICATION/REQUIREMENTS
001
Candidates must be experience in carrying out statutory Audits, reporting accountants and all aspects of financial due diligence
A minimum of 2.2 in Accounting or in related discipline from a reputable institution
ACA will be an added advantage
Must be well groomed in the use of computer and accounting software’s
With excellent communication and writing skills
And have knowledge of automated financial and accounting systems
002
Candidates must possess cognate experience in taxation related matters
And must be familiar with Nigerian Tax laws and the frailties therein
003
Candidates must possess excellent writing & verbal communication and interpersonal skills
And ability to analyze and process financial data and prepare financial reports, statements and projections
And knowledge of federal and sate financial regulations
He/she must be experience in strategic planning and execution
Due diligence
Business reviews and valutation and enterprise restructuring and rehabilitation
And must be willing to work withina flexible schedule
004
Candidates must possess a first degree in accounting (minimum of 2.2) or any other management related discipline with a minimum of 2.1
ACA will be an added advantage
Must be comp0uter literate and possess a good communication and writing skill
GENERAL REQUIREMENTS
Age between 25-36 yrs
Remuneration is very attractive
TO APPLY
Interested applicants should forward their applications & CV to resume@deindeodunsanya.com
Applicants for Abuja office must have a decent understanding of its terrain
NOTE: Only shortlisted candidates will be invited for interview.
Wednesday, October 27, 2010
Computer Warehouse Job Vacancies
Computer Warehouse: Service Desk Manager
Computer Warehouse Group is a major player in the ICT in Nigeria. They are recruiting for Service Desk Manager (Service Delivery Manager) who will report to Enterprise Infrastructure Manager and local CWL Management.
Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
* Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
* Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to 3rd level support.
- Specific emphasis towards the following processes:
* Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
* Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
* Problem Management
* Service Request Management : Ensure that the SRM process is followed and executed.
* Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
* Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately
within each tier
- Develops, implements and improves delivery processes and procedures as and when required.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
- To provide reports to an agreed schedule (or on request).
- Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
- the Service Desk (and associated) resources.
- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
- Serves as the primary Customer service contact for the Service Desk.
- Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
- continuous improvement of the Service Desk performance.
- Performs other duties as assigned.
- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
- Perform interviews for new professionals and provide feedback for promoting professionals.
- Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
- escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
- Manage Service Desk resources for optimal performance.
- Maintain a high level of employee morale within the team.
- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
- new product/service releases.
- Prepare the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
* Past experience of managing a team within a Service Desk environment.
* Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
* Good understanding of Service Management ticketing systems; preferably Remedy.
* Good understanding of Event Management systems like BMC Patrol.
* ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
* Ability to lead teams effectively both through structured coaching and delivering by example.
* Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
* Excellent written, verbal and interpersonal communication skills.
* Excellent management and leadership skills.
Good organizational skills.
Role background and training
The candidate should possess the following accreditation (or its equivalent):
* 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
* Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
* 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.
Computer Warehouse Group is a major player in the ICT in Nigeria. They are recruiting for Service Desk Manager (Service Delivery Manager) who will report to Enterprise Infrastructure Manager and local CWL Management.
Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
* Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
* Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk, which is 1st through to 3rd level support.
- Specific emphasis towards the following processes:
* Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
* Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
* Problem Management
* Service Request Management : Ensure that the SRM process is followed and executed.
* Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
* Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately
within each tier
- Develops, implements and improves delivery processes and procedures as and when required.
- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
- To provide reports to an agreed schedule (or on request).
- Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
- the Service Desk (and associated) resources.
- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
- Serves as the primary Customer service contact for the Service Desk.
- Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
- continuous improvement of the Service Desk performance.
- Performs other duties as assigned.
- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
- Perform interviews for new professionals and provide feedback for promoting professionals.
- Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
- escalated customer and vendor issues.
- Resolve daily issues of a complex scope that impact the team and overall business objectives.
- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
- Manage Service Desk resources for optimal performance.
- Maintain a high level of employee morale within the team.
- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
- new product/service releases.
- Prepare the support team for new product/service releases.
- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
* Past experience of managing a team within a Service Desk environment.
* Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
* Good understanding of Service Management ticketing systems; preferably Remedy.
* Good understanding of Event Management systems like BMC Patrol.
* ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
* Ability to lead teams effectively both through structured coaching and delivering by example.
* Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
* Excellent written, verbal and interpersonal communication skills.
* Excellent management and leadership skills.
Good organizational skills.
Role background and training
The candidate should possess the following accreditation (or its equivalent):
* 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
* Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
* 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.
BAT Recruitment 2010
BAT: Material Requirement Planning Manager
BAT Nigeria is recruiting for a Material Requirement Planning Manager to be based in Ibadan.
Material Requirement Planning Manager
Reports to: Supply Chain Planning Manager
Principal Accountabilities
# To ensure that WMS requirement/Supplies and Leaf necessary to meet approved stock durations and production for BAT WAA are achieved. Ensure that requisitions are processed for OTIF procurement of WMS. Effectively manage total pipeline inventory to keep the cash flow within budget. Maintain adequate relationship with import team, NPI coordinator, commercial and other stakeholders. Provide up to date management information on trends and events to enhance rapid decision making within WMS function.
# To ensure that new products or material changes are effected with minimal write off and delivered OTIF. Develop an effective tracking of all planned changes or brand introductions. Maintain adequate relationship with WAA Commercial and other stakeholders to achieve perfect alignment on all planned changes. Provide up to date management information and reporting to enhance decision making and guide the right compromise.
Knowledge, Skills and Experience:
* The jobholder should be a graduate with a bias in Science and at least 3 year experience gained in a supply chain planning manufacturing environment (Preferably FMCG Company).
* Working SAP System Knowledge – MM, PP & SD Modules
* Working Understanding of MRP/ERP principle.
* Understanding of Factory constraints and complexities
* Product Knowledge
* Excellent analytical skills.
* Flexibility and adaptability to change.
* Ability to make informed decisions
* Good communication and interpersonal skills
* In depth understanding of inventory management principles
* Good presentation skills
* At least 3 years experience in a planning capacity
Deadline is 8th November 2010
Click here for more details.
BAT Nigeria is recruiting for a Material Requirement Planning Manager to be based in Ibadan.
Material Requirement Planning Manager
Reports to: Supply Chain Planning Manager
Principal Accountabilities
# To ensure that WMS requirement/Supplies and Leaf necessary to meet approved stock durations and production for BAT WAA are achieved. Ensure that requisitions are processed for OTIF procurement of WMS. Effectively manage total pipeline inventory to keep the cash flow within budget. Maintain adequate relationship with import team, NPI coordinator, commercial and other stakeholders. Provide up to date management information on trends and events to enhance rapid decision making within WMS function.
# To ensure that new products or material changes are effected with minimal write off and delivered OTIF. Develop an effective tracking of all planned changes or brand introductions. Maintain adequate relationship with WAA Commercial and other stakeholders to achieve perfect alignment on all planned changes. Provide up to date management information and reporting to enhance decision making and guide the right compromise.
Knowledge, Skills and Experience:
* The jobholder should be a graduate with a bias in Science and at least 3 year experience gained in a supply chain planning manufacturing environment (Preferably FMCG Company).
* Working SAP System Knowledge – MM, PP & SD Modules
* Working Understanding of MRP/ERP principle.
* Understanding of Factory constraints and complexities
* Product Knowledge
* Excellent analytical skills.
* Flexibility and adaptability to change.
* Ability to make informed decisions
* Good communication and interpersonal skills
* In depth understanding of inventory management principles
* Good presentation skills
* At least 3 years experience in a planning capacity
Deadline is 8th November 2010
Click here for more details.
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